If your department has a model that has substitutes available through TSRC, you should purchase through the office supply contract. However, many Dell printers now work with substitute brand toners. If your department has a model which requires Dell toners, then you may purchase through Dell. My department currently has Dell printers which require Dell toners. TSRC, when possible, will try to accommodate price matching. Purchasing encourages departments to ask their sales representative for more information regarding the generic brand items and purchase the generic brand whenever possible for further cost savings. Also, TSRC offers generic brand items as part of this contract. University Purchasing encourages departments to purchase off the Core Item list whenever possible. Pricing was negotiated based on VCUвЂ™s aggregate spend, not by line item. No purchases from any other office supply contract and/or vendor are allowed.

Can I buy it from the other office supply vendor? I found the same office supply item at a lower price through another office supply vendor. If that does not work, then contact the RealSource HelpDesk or 80, option 6. To fix, you should try to use a different browser. You are probably experiencing a browser issue. I am having trouble accessing TSRCвЂ™s Punch-Out catalog in RealSource.

Why arenвЂ™t my items being delivered to where I want them?.

Are printer repair services included as part of the Office Supply contract?.

Do I have to purchase toner through TSRC?.

Why was my virgin paper automatically replaced with recycled paper?.

What documentation should I use for my P-Card reconciliations?.

Do I have to purchase furniture from TSRC?.

Who do I contact for questions regarding the office supply contract and RealSource issues?.

Are orders purchased by MCV Foundation a part of this contract?.

Do I have to purchase break-room (coffee, candy, paper plates, plastic utensils, etc.) and cleaning supplies through this contract?.

My department currently has Dell printers which require Dell toners.

I found the same office supply item at a lower price through another office supply vendor.

I am having trouble accessing TSRCвЂ™s Punch-Out catalog in RealSource.

Departments must provide an email confirmation from TSRC stating they cannot meet the same day delivery deadline. This option should only be used in circumstances where TSRC cannot meet the departmentвЂ™s delivery deadline. This is the only brick-and-mortar option that will be permitted for urgent-need office supplies. Over the counter purchases: In urgent situations requiring same-day delivery which cannot be achieved by TSRC, VCU departments may go to Staples. The department must coordinate this directly with TSRC customer service, who will make every effort to make the delivery same-day, though it will not always be possible. However, when circumstances require it, requests may be made under the TSRC contract for same-day delivery. Departments should plan sufficiently in advance to place orders for next-day delivery. Same-day delivery: TSRC provides standard next-day delivery on orders placed by 5 P.M.

Office: following individuals in VCU Procurement Services can assist with questions: TSRC has the following representatives dedicated to the VCU account:

Personal reimbursements for purchases of office supplies are not permitted.ДЄll office supplies must be purchased from The Supply Room Company's RealSource eCatalog, except for specialty items that are not included in the eCatalog.

The use of a P-Card to purchase office supplies is prohibited.

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